GENERAL FAQs
ABOUT DANCEBODY
1.  I’ve never been to a class before. What is DanceBody?
Answer: DanceBody is dance-inspired fitness that combines cardio and toning exercises set to motivating music.
2.  Do you offer beginner classes?
Answer: YES! For your first class, we recommend Follow Along or Dance Express (for more dance cardio), and Sculpt or Sculpt Express (for more toning/less cardio). All of our classes are designed for you to experience a dance-inspired workout with no prior dance experience, and most of our clients are self-proclaimed non-dancers.
  1. How do I learn the dances?
Answer:  The best way to really learn our dances is by booking a Private Session, or simply come to class consistently. It takes about 3 classes to really get the choreography in your body!
You will see our choreographed dances in both Signature and Full Out classes. Our dances change on a quarterly basis, to keep your brain and body engaged. 
  1. What is the difference between Follow Along, Signature and Full Out classes?
Answer: On a fitness level, these classes are very similar. Both include high- and low-impact dance cardio, followed by 10-15 minutes of toning. 
The main difference is that Follow Along features more repetition of movements, which means zero brain strain. You get the benefits of dance cardio without having to think about the steps — think Brain Off, Body On.”
Our Signature class includes our choreographed dances that change on a quarterly cycle. It requires a bit more focus and coordination.
Our Full Out class is an advanced class, with our Signature dances taken to the next level. More footwork, more challenging choreography (think jumps and turns), and more cardio!
  1. What is the difference between Follow Along and Dance Express classes?
Answer: Dance Express is a 45-minute class that combines Follow Along-style dance cardio and toning intervals. Follow Along is a 1-hour class, and includes about 10-15 minutes of toning on our Hex Mat. 
WHAT TO WEAR/BRING
1.  What should I wear?
Answer: Supportive, well-fitting athletic sneakers and workout attire. Our workout is highly athletic, so the type of shoe you wear to class is important.
2.  What do I need to bring to class?
Answer: Simply a positive, #KeepMoving attitude! We do recommend bringing a towel and water to UWS classes.
3.  Can I take class and see if I like it and then pay after?
Answer: No. To take a class with us, you must pay for it in advance.
4.  How early should I come to class?
Answer: If it’s your first class, please plan on coming 10 minutes prior to class to check-in and get settled.  
  1. Do you have showers?
Answer: Yes! We have two showers at TriBeCa, with vanity areas as well as a private dressing room. At NoMad, we have two private changing rooms with everything you need to freshen up after class, except the water!
CLASSES
1.  Is the first class free?
Answer: We do not offer free trial classes. But, with our First Class Special, you get 2 classes for $35, to use on any class you’d like within 30 days. 
  1. What is your cancellation policy?
Answer: You must cancel your class 12 hours before class time to avoid losing your class credit.
  1. Do you have a late-arrival policy? 
Answer: You are allowed to enter class up to 10 minutes past the start time. If you arrive 10 minutes or later after the start of class, your spot may be given to a waitlist or walk-in client. Running a bit late? Email us at info@dancebody.com or call the studio.
  1. I didn't receive a confirmation email for my class sign up. Am I enrolled in class?
Answer: You may have disabled our confirmation emails during account set up. We’re more than happy to double check for you!
4.   Can I just show up for class without signing up?
Answer:  Yes you can.! We do allow walk-ins, but recommend that everyone sign up online in advance to ensure a spot in class. If you plan to take class during peak times (evenings and weekends), please sign up in advance as those times do fill up quickly. 
5.  How far in advance can I sign up?
Answer: Signups open for every month on the 25th of the month prior. 
  1. What if I’m on a waitlist?  How do I know if I’ve been removed from the waitlist and added to class?
Answer: You’ll receive an automated email from MINDBODY if you’re added to a class off the waitlist, but you can always call or email us to check your status. The DanceBody app will also show you where you are on the list. If you make it in to a class and cannot attend, you are still responsible for cancelling. Our standard 12-hour cancellation policy will apply.
  1. I signed up through ClassPass but I went to the wrong location for class. What now?
Answer: So sorry for the mixup! ClassPass only allows us to list two locations on its site, our main studios in TriBeCa at 23 Leonard Street, and NoMad at 1158 Broadway. UWS classes are always held at 131 W 72nd St between Columbus and Amsterdam, even though the ClassPass Google Map may show you our 1158 Broadway location. 
CLASS PACKAGES
  1.  I see that you have other locations around Manhattan. Can I use my class or package anywhere?
Answer: NYC classes and packages are valid for all of our NYC locations – NoMad, TriBeCa, and UWS. However, they cannot be used for other areas (Miami, Hamptons, Greenwich) or for UES Small Group Training. We offer separate class packages and pricing for these locations. 
  1. I’ve already taken a few DanceBody classes. Can I still get the New Dancer Package?
Answer: Absolutely! Everyone is eligible to purchase this package once, even if you’ve already taken a few classes. It’s a fantastic deal: for $100, you get 5 classes to use anywhere in NYC, any time you’d like within 45 days.
  1. I took my first DanceBody class through ClassPass. Can I still get the First Class Special?
Answer: No - the First Class Special is only open to brand new clients who have never taken a DanceBody class. However, you are still eligible for the New Dancer Package which gives you 5 classes for $100. 
 
  1. Can I share my package with someone else?
Answer: No. Packages cannot be transferred or shared between clients. But, you do have the option to purchase a class for someone else using your account. 
  1. Do class packages expire?
Answer: Yes, each of our class packages expire after 30 days (NYC Single Class, Express Class, First Class Special), 45 days (New Dancer Package + 5-Pack), or 60 days (10-Pack). 
  1. Can class packages be extended?
Answer: We can only extend class packages in the case of a medical directive. If you are advised by a doctor not to exercise, please email info@dancebody.com with a doctor’s note to freeze your class package.
  1. Can I use my Cardio + Sculpt Combo on two different days?
Answer: No. This package is only valid for 2 classes taken on the same day. 
  1.  What is the Unlimited Membership?
Answer: Our Unlimited Membership is a monthly recurring charge of $550 + tax. It’s an all-access pass with exclusive Members-Only perks!
  • Early access to class signups (10 days before the public)
  • Five $20 Friend Passes every month (Friend Passes are now a “thing”)
  • Dance Bands storage (please don’t say FREE Dance Bands storage)
  • 10% off all merchandise 
It’s valid for all of our NYC classes and locations. Sign up on our website at dancebody.com/studio-workouts/, or email memberships@dancebody.com for more information.
  1. What is the 10x Membership?
Answer: Our 10x Membership gives you access to 10 classes every month, anywhere in NYC, for a recurring charge of $285 + tax. Enjoy exclusive Members-Only perks including:
  • 15% off additional NYC Single Class and 5-Pack purchases
  • Three $20 Friend Passes every month
  • No late cancellation fees!
  • Classes do not roll over month to month
  • 3 month commitment 
It’s valid for all of our NYC classes and locations. Sign up on our website at dancebody.com/studio-workouts/, or email memberships@dancebody.com for more information.
TROUBLESHOOTING
  1. My DanceBody app isn’t working/keeps crashing.
Answer: Please delete and re-install the app. That should fix the problem!
  1. I’m having trouble with my DanceBody@Home streaming account or service. 
Answer: No worries! I will have the Manager connect you with our Support Team. You can always email streamteam@dancebody.com for assistance as well!
PRIVATE SESSIONS + PRIVATE PARTIES
  1. Do you offer private sessions?
Answer: Yes! Each session is 100% tailored to your needs, preferences and requests, and are happy to cover any modifications you may need. It’s an ideal way to learn our Signature and Full Out choreography, too! We are happy to work out with you at TriBeCa, NoMad, at another studio in your preferred Manhattan neighborhood, or come to your home. A trial session is $160 in studio/$180 in home, and we also offer private session packages. Email scheduling@dancebody.com for more information. 
  1. Is DanceBody available for my birthday or bachelorette party?
Yes! We would love to celebrate with you. Email scheduling@DanceBody.com for rates and availability. 
 
 AUDITIONS
  1.  I’m interested in becoming a DanceBody Trainer. How would I do that?
Answer: Please email your resume and headshot to Courtnay, our Director of Training, and she will follow up with you: Courtnay@dancebody.com.
OTHER LOCATIONS
  1. When are Hamptons classes?
Answer: Hamptons classes will resume in Summer 2019 in Bridgehampton and East Hampton. Email info@dancebody.com for more details!
  1. Can I use my NYC classes/packages in the Hamptons?
Answer: No. You must purchase separate classes and packages for the Hamptons. The pricing is the same as NYC, though!
  1. Do you have Miami classes?
Answer: We have classes in three locations in Miami:
  1. Miami Beach: Anatomy South Beach
  2. Midtown Miami: Anatomy Midtown
  3. North Miami: Winners Training Center
  • View the schedule and sign up at DanceBody.com or on the DanceBody app. You can also book private sessions and private parties with our fabulous Miami trainers, LA and Caitlin! 
  1. When and where are Greenwich classes?
Answer: Every Monday (Sculpt) and Wednesday (Signature) from 9:30-10:30am at Allegra Dance Greenwich. You can purchase single classes for $35. Sign up on the DanceBody app, under Events in the Menu. 
ONLINE Workouts FAQs
https://dancebody.com/about/#faqs
  1. I’m not a dancer. Can I do these workouts?
YES! We believe that you don’t have to be a dancer to look like one. We have several class types available on DanceBody at Home, including Follow Along cardio, Sculpt, and Breakdown videos that teach you the dances step-by-step; a great place to start for beginners.
Read through our class descriptions for full details, or email streamteam@dancebody.com for guidance.
  1. What is the difference between On Demand and LIVE? -→ADDED
On Demand workouts are pre-recorded classes and private sessions ranging from 10 – 90 minutes, with new workouts added monthly. Unlimited access to On Demand videos are available through our different types of memberships.
LIVE classes are real-time NYC workouts, streamed to you instantly, and accessible anywhere. Can’t make it to our LIVE stream in time? Pre-purchased LIVE classes will remain available for you to watch 24 hours after the originally scheduled class time. 
  1. I don’t have a lot of time to workout. What are my options? -→ Can I remove this section, since I added the above?
The DanceBody at Home platform features a huge library of content, with new videos added each month.
By using our unique search engine, you’ll be able to quickly find workouts that are 10 minutes, 30 minutes, 60 minutes, and 90 minutes.
Choose what works for you and your schedule.
  1. Can I sign up for a LIVE class after it airs, within the 24 hour window? -→ADDED
No. You can purchase the class until the end of the scheduled time. Eg: LIVE class starts at 9:00am, you can purchase it up until 9:59am and then watch the replay until 9:00am the following day
  1. I joined the LIVE class after it started, can I rewind back to the beginning during the class? -→ADDED
  • No, unfortunately our trainers cannot dance in reverse as it’s happening LIVE slightly smiling face  However, the replay will be available for you to watch for the next 24 hours. 
  1. Help! My LIVE class started but I’m seeing a white or black screen.  -→ADDED
  • Refresh your browser page
  1. How often should I do the workout?
Generally, we recommend trying to hit a 60-minute class, three to five times a week.
This could be one sculpt and two cardio focused classes, or two sculpt and three cardio focused classes — any combination you like. The most important aspect of this workout is consistency.
  1. What kind of equipment will I need?
For our Sculpt classes we use a Hex Mat, Dance Bands, “D” weights, and a resistance band.  Here’s what you’ll need for the best DanceBody@Home experience:
Dance Bands
Hex Mat 
“D” Weights (2-3lbs)
Resistance Bands
  1. What kind of footwear should I have for the classes?
We recommended wearing supportive sneakers for both the cardio and sculpt classes.
You will want a shoe that is snug around your foot for all the lateral movement in dance cardio and that also has enough shock absorption for the high impact. If you start to have any aches and pains in your feet, ankles, or knees — it could be that you are ready for a new pair of sneaks!
We recommend rotating between a couple pairs and totally replacing them every 3-6 months, depending on how frequently you are wearing them. Trust us, great shoes are essential to enjoying this workout!
  1. Does my room need to be hot for the workout?
We’re about real sweat, not artificial sweat. This being the case, we do not recommend cranking the heat way up in your room before working out. We do recommend that your room is a comfortable temperature (70-75 degrees).
Real sweat comes from the inside out, not the outside in. When you contract your muscles this will produce sweat. Sweating simply because a room is overly warm, you may as well work out in a steam room! This “artificial” sweat makes you feel like you’re working hard, but intense heat causes your muscles to work less. We want you to know that you are reshaping your body, not simply losing water weight.
  1. If I am pregnant, can I do the DanceBody@Home workouts?
We recommend checking with your doctor before starting any new workout while pregnant. The general rule is that if you have been regularly working out 3 months before becoming pregnant, typically you will be able to continue on with your usual routine.
Above all, advice from your doctor or healthcare professional should be considered to supersede anything on our site. If you have further questions, contact your obstetrician–gynecologist or other healthcare professional.
  1. Can I save the videos to use offline when I do not have internet connection?
Our content isn’t downloadable or available to use offline.
  1. How do I cancel my subscription?
Log into your DanceBody at Home account and select “My Account.”  You can click Edit Billing to cancel your subscription.
  1. How do I change my billing information?
Log into your DanceBody at Home account and select “My Account.”  You can click Edit Billing to cancel your subscription.
11 and 12 say the same thing! What about the following combination:
Question: How do I edit my billing information or cancel my subscription?
  1. I forgot my password, help! 
  • Go to our Workout Online page and select “Forgot Your Password?” Enter the email address you used to sign up for your account and a password reset link will be sent to your email.
  1. How can I change the email I use to log in?
Log into your DanceBody at Home account and select “My Account.”  You can click “Edit” under your account information and change your name, email, and more.
  1. Can I watch DanceBody at Home on my computer, iPhone, iPad/Android?
You can connect to DanceBody at Home inside any web browser on most Wi-Fi connected devices.
  1. Can I watch DanceBody at Home on AppleTV?
DanceBody at Home is accessed through a web browser, not an app, so yes.
First, log into your account from your internet browser on your computer or mobile device. Use AirPlay instructions to watch on your AppleTV from your iPhone, iPad, or iPod touch, or use these instructions to watch from your Mac laptop.
  1. Can I watch DanceBody at Home on a Roku?
As DanceBody at Home is accessed through a web browser, you can’t watch on Roku.
  1. Do I need high speed internet to watch the videos?
Our streaming platform will auto-regulate for the best quality based on your connection speed.
  1. I’m having trouble viewing the videos. They’re stopping and starting/running slow/the audio is off.
You can try a few things to fix this:
Go to Adobe and verify that your Flash is up to date.
Click the gear icon in the video player, then click on Quality, then try changing the resolution.  You can also try logging out, clearing your cache, restarting your browser, then logging back in.